Money Back Guarantee

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING ANY SERVICES

Money Back Guarantee – Terms and Conditions

This Money Back Guarantee applies exclusively to the Platinum and Diamond photography packages and is offered in addition to our standard terms of service. Please read the following terms carefully:

1. Eligibility

  • The guarantee is valid only for clients who have purchased either the Platinum or Diamond package.

  • The guarantee applies only if the client rejects all images in the shortlist and does not select any image for delivery or use.

2. Offer Availability

  • This Money Back Guarantee is offered for a limited time only and may be withdrawn or modified at any time at the sole discretion of the photographer.

  • However, all orders placed while the offer is active will remain eligible for the guarantee, even if the promotion is discontinued later.

3. How to Claim

  • To request a refund under this guarantee, the client must notify the photographer in writing via email within five (5) calendar days of receiving the shortlist.

  • If notification is not received within this timeframe, the standard refund policy will apply, and the Money Back Guarantee will no longer be available.

4. Conditions of Refund

  • The client must reject the entire shortlist. If any image is selected, downloaded, shared, or used in any way, the Money Back Guarantee is void.

  • The client agrees not to use or reproduce any of the images from the shortlist if a refund is issued.

5. Copyright and Usage

  • All images, including those presented in the shortlist, remain the sole intellectual property of the photographer.

  • In the event of a refund, no rights are granted to the client for usage or reproduction of any image, in whole or in part.

  • Unauthorised use of any images following a refund constitutes a breach of copyright and may result in legal action.

6. Future Purchase of Images

  • Should the client later wish to purchase an image from the refunded session, they will be required to repurchase the entire original session at the full current package price.

  • Images from a refunded session are not available for individual purchase under any circumstance.

7. Refund Process

  • Upon confirmation that the client meets the terms of this policy, a full refund of the original package price (excluding any additional services, consultations, or travel fees) will be issued.

  • Refunds will be processed to the original payment method within seven (7) business days of confirmation.

8. Relationship to Standard Terms

  • This Money Back Guarantee is provided as a supplementary policy and does not override or replace any other provisions in the standard photography package agreement.

  • By booking, the client acknowledges and agrees to all other applicable terms and conditions set forth in the service contract.